My representative was Lucia, and this was my first time ever placing an order through Alibaba. I needed a custom product made, and from the very beginning Lucia was AMAZING to deal with. She was always prompt, and consistent, without being pushy.
She walked me through finalizing product design, and was extremely patient with me as I made edits/changes along the way. Once the demo was completed and final design agreed on, production and shipping were both faster than anticipated, and I had completed product in hand almost a full week sooner than expected. The pricing was extremely competitive and the final product was everything I hoped for and envisioned.
I truly look forward to placing more orders through them and hopefully nurturing a great, long term business relationship with them.